Workshop Policies
Our refund and returns policy lasts 45 days. If 45 days have passed since your purchase of digital product or dispatch date of physical product, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Digital products such as 3d models, templates, blueprints cannot be returned.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 45 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Or we contact you to find best refund way for you.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at boytsov.nick@gmail.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at boytsov.nick@gmail.com and send your item to: Ukraine, Kyiv, ZIP 04207, Boitsov Mykola, tel. +380991787664.
To return your product, you should mail your product to: Ukraine, Kyiv, ZIP 04207, Boitsov Mykola, tel. +380991787664.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at boytsov.nick@gmail.com (or any other way in bottom part of page) for questions related to refunds and returns.
